- ×
Capucines BB Handbag in Virginia2 × 480 $ - × Puma RS-X Efekt Sneakers in Virginia2 × 400 $
- × Future Match Soccer Cleats in Virginia1 × 410 $
- × Pretty Louis Vuitton Iconic Loafers in Virginia1 × 441 $
- × Pretty Adidas Cloudfoam Trainers in Virginia1 × 671 $
- × Adicolor Classics 3-Stripes Tracksuit in Virginia1 × 470 $
Capucines BB Handbag in Virginia
Puma RS-X Efekt Sneakers in Virginia
Future Match Soccer Cleats in Virginia
Pretty Louis Vuitton Iconic Loafers in Virginia
Pretty Adidas Cloudfoam Trainers in Virginia
Adicolor Classics 3-Stripes Tracksuit in Virginia
Refund and Returns Policy
Effective Date: January 6, 2025
At Plumnapo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shoes, we offer a straightforward return and refund process to ensure your shopping experience is stress-free.
1. Return Eligibility
We accept returns and exchanges for items purchased from Plumnapo within 30 days of the original purchase date. To be eligible for a return or exchange, the shoes must be in their original condition, unworn, and in the original packaging with all tags attached. Items that are damaged, worn, or altered cannot be returned.
2. How to Return or Exchange Items
To return or exchange an item, please follow these steps:
- Contact our customer service team at info@plumnapo.com or call (434) 696-2976 to initiate the return process.
- Provide your order number and reason for the return or exchange.
- Pack the shoes securely in their original packaging and include your proof of purchase (receipt or order confirmation).
- Ship the return to our address:
Plumnapo Returns
1619 Mecklenburg Ave
Victoria, VA 23974
3. Refund Process
Once we receive the returned item, we will process your refund to the original payment method within 7-10 business days. Shipping fees are non-refundable, and the cost of return shipping will be your responsibility unless the return is due to an error on our part (e.g., defective product or incorrect item shipped).
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us to arrange the exchange. If the item you want to exchange for is out of stock, we will issue a refund instead.
5. Non-Returnable Items
Some items, such as clearance or final sale products, may not be eligible for return or exchange. Please check the product details on our website or ask our customer service team for more information.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@plumnapo.com or (434) 696-2976. We will arrange for a return or exchange and cover any shipping costs related to the return.
7. International Returns
For international orders, please contact our customer service team for return instructions. Return shipping fees for international returns will be the responsibility of the customer.
If you have any questions regarding our refund and returns policy, feel free to contact us at info@plumnapo.com. We’re here to ensure that you are fully satisfied with your shopping experience at Plumnapo!