Shipment Policy

Effective Date: January 6, 2025

At Plumnapo, we are committed to ensuring that your orders are processed and shipped promptly. This Shipment Policy outlines the terms and conditions related to shipping, delivery, and handling of your orders.

1. Order Processing
All orders placed on our website are typically processed within 1-3 business days, depending on the product availability and order volume. Orders placed on weekends or holidays may be processed on the next business day. If there are any delays in processing your order, we will notify you via email.

2. Shipping Methods and Fees
We offer a variety of shipping methods to suit your needs. The shipping fees will depend on your location, the size of your order, and the shipping method you choose at checkout. Available shipping options may include:

  • Standard Shipping: 5-7 business days (domestic orders)
  • Expedited Shipping: 2-3 business days (domestic orders)
  • Overnight Shipping: Next business day (domestic orders)

Shipping fees will be calculated at checkout, and any applicable discounts or promotions will be applied to the order.

3. Free Shipping
We offer free standard shipping on all orders within the United States. This applies automatically at checkout, and no coupon code is required. Please note that expedited and overnight shipping options are not included in the free shipping offer.

4. International Shipping
We do offer international shipping to select countries. For international orders, shipping fees will vary based on the destination and shipping method selected. Please be aware that customs duties, taxes, and import fees may apply, and these are the responsibility of the customer. Delivery times for international orders may vary depending on the destination country.

5. Delivery Time
While we make every effort to deliver your order within the estimated time frame, please note that delivery times are not guaranteed, and delays may occur due to factors beyond our control, such as shipping carrier delays, weather conditions, or customs processing (for international orders).

6. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the status of your package through the carrier’s website.

7. Shipping Restrictions
We currently only ship to physical addresses within the United States and select international destinations. We do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that your shipping address is correct to avoid any delivery delays or issues.

8. Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us immediately at info@plumnapo.com or call (434) 696-2976. We will work with the carrier to resolve the issue and ensure that your order is either replaced or refunded, depending on the situation.

9. Shipping Confirmation and Notifications
You will receive an email notification when your order has shipped, and you will also receive tracking details to follow your shipment’s progress. Please ensure that your contact information is correct to receive timely updates about your order.

10. Address Changes
Once your order has been processed, we are unable to change the shipping address. Please ensure that you have entered the correct address before completing the checkout process. If you notice an error after placing the order, please contact our customer service team immediately, and we will do our best to assist you.

11. Contact Us
If you have any questions or concerns about your shipment, delivery status, or need assistance with tracking your order, please contact our customer service team at:

Thank you for choosing Plumnapo! We look forward to delivering your order promptly and ensuring a great shopping experience.