Sales Policy

Effective Date: January 6, 2025

At Plumnapo, we are committed to providing a seamless shopping experience, with clear and transparent policies to ensure your satisfaction. Below, you will find important details regarding our sales policy.

1. Product Availability
All products available on our website and in-store are subject to availability. While we make every effort to keep our inventory up-to-date, we cannot guarantee that all items will be in stock at the time of your purchase. If an item is out of stock, we will notify you and offer alternatives, including the option to place a backorder or receive a refund.

2. Pricing
All prices listed on our website and in-store are in U.S. dollars and are subject to change without notice. While we make every effort to ensure accurate pricing, we reserve the right to correct any errors in pricing or product information. In the event of a pricing error, we will notify you and provide the option to accept the corrected price or cancel the order.

3. Promotions and Discounts
Promotions, sales, and discounts offered by Plumnapo are valid only during the specified time frame and for eligible items. Discounts cannot be combined with other offers unless stated otherwise. Promotions or discounts applied to orders will be reflected at checkout, and we reserve the right to modify or end any promotion at any time.

4. Payment Methods
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available on our website. Payment is processed at the time of purchase, and your order will be shipped once payment is successfully completed.

5. Order Processing and Shipping
Once your order is placed, we will process it as quickly as possible. Orders are typically processed within 1-3 business days, though this may vary depending on product availability and order volume. Shipping fees are calculated based on your location and the shipping method selected at checkout. We offer various shipping options, including standard and expedited services.

6. Sales Tax
Sales tax will be applied to orders based on the applicable tax rates in the shipping destination. Tax rates are determined at the time of checkout and will be included in your order total.

7. Cancellations and Modifications
Once an order is placed, it is processed immediately to ensure timely delivery. As a result, we are unable to modify or cancel an order once it has been confirmed. Please review your order carefully before completing the purchase.

8. Returns and Exchanges
Our return and exchange policy allows customers to return or exchange products within 30 days of purchase, as long as the items meet the eligibility criteria. Please see our full Refund and Returns Policy for more details.

9. International Orders
We currently ship to select international destinations. For international orders, please note that customs duties, taxes, and import fees may apply, and these are the responsibility of the customer. Please contact our customer service team for more information on international shipping.

10. Customer Support
If you have any questions or concerns about your order or our sales policy, our customer service team is here to help. You can contact us via email at info@plumnapo.com or by calling (434) 696-2976.

By purchasing from Plumnapo, you agree to the terms and conditions outlined in our sales policy. We appreciate your business and strive to provide an excellent shopping experience every time. Thank you for choosing Plumnapo!